Skills and Experiences

Responsibilities:

  • Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work
  • Follow-up on escalated cases /issues/questions of team members to ensure they are closed efficiently and in a timely manner
  • Train and coach shop floor employees in customer service excellence and verify training are provided
  • Ensure that customer service is executed in store as per Group’s guidelines
  • Ensure improvement of SOAR results as per targets

Read more & Apply directly by clicking the below link:
Shop Manager @ Swarovski