Skills and Experiences

IT Help Desk Officer 
Job No: 19000013

Job Purpose
To be the one point of contact for all IT queries and concerns from across all business and support groups.

Job Accountabilities

Business Specific

a) Query Management:
Serve as the sole point of contact for all GB employees calling into IT department for their IT queries and issues.
b) Intradepartmental Coordination:
Liaise within IT for all respective queries thereby ensuring that queries and issues are handled within optimum turn around time.
Ensure that information provided from within IT is accurate and fool proof.
c) Internal Customer Delight:
Aim at establishing employee delight by providing them reliable, swift, consistent and systematic information.
d) Knowledge Management:
Keep up-to-date with all IT processes, services and turn around time schedules thereby keeping up with adequate and prompt
closure of queries and issues.
e) Data Management:
Maintain a log of all issues, queries and the status on closures. Ensure any / all grey areas are highlighted to the senior management for feedback, discussions and resolve.


f) Corporate Governance: Comply with Anti-Money laundering policies and ensure being up to date on all existing and new updates
g) Policies & Procedures: Follow all relevant Gulf Bank policies procedures , Risk policies and instructions so that work is carried out
in a controlled and consistent manner

Education & Qualification

  • Bachelors Computer Science
  • Bachelor’s Degree / Advanced Diploma in IT/ Computer science

Telephone Manners , MS Office Proficient and good knowledge of IT processes
2 – 3 years experience in a similar role, in a professional office environment

  • Primary Location:Kuwait
  • Job:Entry Level Jobs
  • Organization:IT Service & Support
  • Schedule:Regular
  • Shift:Standard
  • Job Type:Full-time, Day Job

Apply directly by clicking the below link:
IT Help Desk Officer @ Gulf Bank

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