Skills and Experiences

Ref. JB3891287

Job Description

  • Responsible for providing primary business support on the CRM platform.
  • Work closely with business (Sales, Marketing) teams and product subject matter experts for understanding and implementing SD’s.
  • Oversee and monitor the technical & business related activities.
  • Serve as the liaison between the business and IT units
  • Assist with other tasks and projects as per IT management requirements.
  • Stay up to date with product knowledge, software releases and product upgrades
  • Responsible for adhering to the Viva Information security policy on the CRM system.


  • Experience in CRM systems and integrations with the BSS/Network nodes.
  • Knowledge of Data bases ( Oracle ) and basic administration skills are required for hands on work on the system.
  • Basic knowledge for SOAP, WSDL, XML for integrations with SOA and other Network elements.
  • Experienced in the Service Testing End to End from channels to the core backend systems e.g. the deployed new services as received from business.
  • Sufficient knowledge of the latest industry trends in the digital CRM area.
  • Knowledge about Mediation system and its interface with the CRM.
  • This job requires a lot of coordination among various internal and external business units. Coordination skills are highly recommended.
  • Process driven, adaptable and analytical skills are required.
  • Good communication skills (English and/or Arabic).
  • Individual contributor as well as team player.

Education: Information Systems and Computer Science

Job Details

  • Job Location: Kuwait
  • Job Role: Information Technology
  • Employment Status: Full time
  • Employment Type: Employee
  • Number of Vacancies:1

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience :Min: 3 Max: 7
  • Residence Location: Kuwait
  • Degree: Bachelor's degree

Apply directly by clicking the below link:
Billing Executive @ VIVA